Enhance Moonwell Card Adoption Through Competitive Customer Experience

Idea
If we really want to revolutionize the banking system and make it accessible and usable to all, we need to match—and ideally surpass—the traditional card services available abroad. If I have the option to get a card with miles, airport lounge access, and cashback, why should I choose the Moonwell Card? Otherwise, I’ll just order one, keep it in the back of my wallet, and use it once a year.

As Charlie Munger famously said, “Show me incentives and I will show you results.” To achieve broad and sustainable adoption, the Moonwell Card must offer real-world benefits that resonate with everyday users. This means going beyond basic functionality to include attractive cashback, travel perks like airport lounge access, and even miles rewards. The card should evoke the premium feel of a black metal card for top-tier users, ensuring it’s not just another crypto token card, but a tool people are proud to carry and use daily.


Objective:
Transform the Moonwell Card from a crypto experiment into an essential, everyday financial tool that competes directly with traditional cards, by delivering tangible incentives and an intuitive user experience.


Some Suggestion Strategies:

  1. Competitive Rewards Program:
  • Attractive Cashback & Miles:
    Develop a tiered rewards system that provides competitive cashback and travel miles. This system should reward everyday spending and create an incentive to choose the Moonwell Card over traditional options.
  • Bonus Categories:
    Introduce bonus rewards for categories like dining, groceries, and travel, ensuring that every purchase delivers value.
  1. Perks:
  • Airport Lounge Access:
    Partner with global lounge networks to offer premium travel benefits that set the card apart.
  • Additional Travel Perks:
    Provide benefits like travel insurance and exclusive discounts on flights and hotels to cater to frequent travelers.
  1. Premium Card Design & Personalization:
  • Exclusive Look:
    Offer a premium black metal card option for high-tier users (e.g., based on WELL token holdings) to create a sense of prestige and exclusivity.
  • Customization:
    Allow users to personalize their card design, fostering brand loyalty and a stronger emotional connection.
  1. Seamless, Low-Cost Experience:
  • Minimal Fees:
    Ensure that adding funds and converting crypto to fiat incur minimal or no fees. A frictionless experience is essential to encourage everyday use and avoid the perception of a costly, inconvenient product.
  • Transparent Conversions:
    Provide real-time exchange rate information and clear details about any necessary fees through a user-friendly mobile app.
  1. User-Centric Digital Integration:
  • Intuitive App:
    Develop an app that mirrors top-tier traditional banking experiences, offering real-time spending analytics, reward tracking, and seamless fund management.
  • Integrated Financial Services:
    Lay the groundwork for a full Moonwell Bank Account that includes savings, budgeting tools, and even loans, creating a comprehensive financial ecosystem.

Addressing the Challenges:
Guys, I do understand we might face limitations with access to certain services initially, but let’s aim high and shoot for the middle ground. Without matching the benefits of traditional cards—offering tangible incentives like cashback, miles, and lounge access—the Moonwell Card risks being just another forgotten crypto token in the back of your wallet. We need to build a product that truly competes with the best, ensuring that switching to Moonwell becomes an obvious choice for everyday use.

4 Likes

Wow, a pretty nice and ambitious list. My Coinbase card doesn’t even come close to this. Back in the day, my CryptoDotCom card offered some of these. But yes, nothing wrong with having affordable and attainable goals.

3 Likes

Agreed that little details will bring most of users.

Moonwell should aims to be the most innovative and the leader in each venture the project goes.

We all know that every point can’t come in one week but to obtain some or all one day, the problematic needs to be open, thank you for that.

Maybe first some moonwell cards with different tiers and bonuses based on the well holdings could be a good starting point, the collabs with airports lounges and services that come with the card will i think come naturally with the protocol and base expansion.

3 Likes

I agree 100% that starting small is a good plan with a bigger goal in the future.
I know my ideas sound farfetched, but we need to start building something that attracts and retains retail users. Therefore, the different tiers I think, , in my humble opinion, can be easy to achieve

4 Likes

This is a great list. We’re currently researching options that might allow us to eliminate USDC load fees and provide cash back to Moonwell Card users. It will take us a bit of time to finish our research but these are really great ideas.

Over time, we’ll aim to provide the best possible card experience.

2 Likes